Archivos: FAQs

 
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Are there alternative products to Phimostop?

Phimostop is the only medical device officially registered with the Italian Ministry of Health as a possible alternative to circumcision surgery in cases...

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Does Phimostop really work?

Phimostop is: the only medical device registered with the Ministry of Health to treat phimosis while avoiding circumcision; a medical device that can...

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Can it be used against any type of Phimosis?

Phimostop works with every type of phimosis (congenital and acquired). In the vast majority of cases phimosis can be permanently eliminated, even in...

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What to do about sexual intercourse?

Once the treatment is over, once the foreskin is free, you can return to having sexual intercourse as before the onset of phimosis....

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From what age can Phimostop be used?

We recommend the use of Phimostop from age 13 and up. Here’s why: in most children there is a physiological adherence between glans...

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Is my hygiene protected?

Phimostop is made from hypoallergenic medical silicone. The raw material has passed numerous tests in compliance with international standards. The medical device is...

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Is there telephone customer care?

We do not have telephone customer care but we are always available by writing to [email protected]

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I have contacted you several times with no response, what can I do?

We are sorry for the inconvenience, please verify that the e-mail you entered is correct ([email protected]); alternatively, contact us directly through the contact...

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My product is damaged, what can I do?

Please send an e-mail to [email protected] and our customer service will provide you with the appropriate support.

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If I am having difficulty, how can I contact you?

You may send an e-mail to [email protected]  and our customer service department will provide you with the appropriate support.

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I would like to cancel my order before it is shipped, is that possible?

We cannot guarantee that an order has not already been shipped at the time of the cancellation. Send an email to [email protected]  and...

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Can I change my order?

Yes, by emailing [email protected]  within a maximum of 12 hours.

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